1. Introduction

Shopika Enterprise Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Invest in Shopika platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with the data practices described, you should not use our services.

2. Information We Collect

2.1. Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number
• National ID/Passport number
• M-Pesa transaction details
• Investment information and history

2.2. Automatic Data Collection

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your investment account
• To process investments and payouts
• To communicate with you about your investments
• To provide customer support
• To send important notices and updates
• To improve our services and user experience
• To comply with legal and regulatory requirements
• To prevent fraud and enhance security

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We may share your information with:

• Payment processors (M-Pesa)
• SMS service providers
• Cloud hosting services
• IT and system administration services

4.2. Legal Requirements

We may disclose your information if required by:

• Law, regulation, or legal process
• Government authorities
• To protect our rights, property, or safety
• To investigate fraud or illegal activities

4.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments
• Employee training on data protection
• Physical security measures for our facilities

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Investment records are typically retained for 7 years after account closure to comply with financial regulations.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer

Shopika Enterprise Ltd

D&D House, 6th Floor, West Road, Nakuru

Email: info@shopika.com

Phone: +254 712 095 031